Client Care Worker/Customer Care Worker

Principal Responsibilities

• Oversee client participation in daily program activities
• Monitor observance of client’s rights and client adherence to program rules and routines
• Espouse clients to appointments
• Manage bed assignments
• Collect census data
• Distribute linens and supplies
• Manage access booth and update logbook
• Accept new clients in electronic records database
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
• Drive agency vehicles to transport clients, if assigned

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/