Client Care Specialist Job
Responsibilities
- Handle patient scheduling, appointments, multi-phone line
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collections all payments; insurance verification
- Collect and open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival
Qualifications
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- H.S. graduate or GED certificate
- Up-to-date DL and a dependable vehicle
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
Pay
The pay for this position is competitive and commensurate with experience.
Schedule
The schedule for this position is flexible and tailored to meet the needs of the team and the patients.
Benefits
The FYZICAL Therapy & Balance Center offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Benefits
The FYZICAL Therapy & Balance Center offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Skills
The ideal candidate will possess excellent communication skills, multitasking abilities, and a positive attitude. They should also be detail-oriented and able to handle multiple tasks simultaneously.
Communities
Join a community of like-minded professionals dedicated to improving patient outcomes and advancing the field of physical therapy. As a member of the FYZICAL Family, you’ll have the opportunity to work alongside a champion team and contribute to the evolution of the physical therapy industry.
Company Culture
At FYZICAL, we believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are encouraged to share their knowledge and expertise, and we invest in ongoing professional development to ensure we stay ahead of the curve in the ever-evolving world of physical therapy.
Application Instructions
To apply for this position, please visit our careers page and submit your resume and cover letter. We look forward to hearing from you!
Why You'll Love This Job
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Brooklyn, NY, that is a perfect fit for you!