Client Care Specialist Job

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collections all payments; insurance verification
• Collect and open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

Hours are flexible and can vary based on the needs of the clinic.

Benefits

Benefits may include health insurance, dental insurance, vision insurance, and retirement plans, depending on the location and the specific clinic.

Skills

Skills required for this position include:

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Attention to detail
• Positive attitude and empathy towards patients

Communities

Join a community of like-minded professionals dedicated to improving patient outcomes and advancing the field of physical therapy.

Application

To apply for this position, please visit our careers page and submit your application.