Client Care Specialist Job

Responsibilities

• Act as a patient liaison, answer any questions from potential or current patients
• Attain and maintain daily metrics in FYZICAL’s Daily Management Report (DMR)
• Attain and maintain an exceptional level of your Key Performance Indicator (KPI) as evidenced through meeting or exceeding a high percentage Arrival Rate
• Successfully credential new and existing therapists with commercial insurance and Medicare
• Successfully complete intake of patient with insurance verification, Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Communicate with clinician team about scheduling/patient arrival
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collapse open/distribute mail
• Send benefits paperwork to billing companies
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; Collection of copayments

Skills & Qualifications

• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• Great Multitasker!
• Infectious Personality! You will set the tone for the patient as soon as they walk in the door, as well as when they leave
• 2-3 Years Experience in a Medical Office Setting
• 2 yr College Degree or Vocational College Certificate Preferred at a Minimum
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion