Client Care Representitive

About Green Beagle Lodge

Green Beagle Lodge is looking for a Full-Time Client Care Representative to join our Client Care team! This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with people and their pets, and takes pride in delivering outstanding customer service. At Green Beagle Lodge, we believe in building strong teams and a positive company culture to maintain a clean, green, safe, and fun environment for both pets and staff. We've helped many individuals new to the industry grow into lasting careers, and this position is a great opportunity to learn the pet care industry while becoming an essential part of our clients' experience. All team members complete a structured orientation and industry-specific training program, followed by hands-on experience designed to build confidence and strengthen dog-handling, customer service, and operational skills. Digs is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

Schedule

This is a full-time position requiring flexibility to meet the needs of the business. Candidates should be available to work a combination of mornings, evenings, weekends, and holidays as scheduled.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Deliver exceptional customer service in person, over the phone, and via email.
• Schedule reservations and accurately manage client accounts.
• Check dogs in and out for daycare, boarding, grooming, and training services.
• Answer questions and educate clients about our services, policies, and recommendations.
• Maintain accurate records and ensure client information is up to date.
• Assist with retail sales and service recommendations.
• Help maintain a clean, organized, and welcoming lobby and front office.
• Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.

Qualifications

• Excellent communication and customer service skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable, detail-oriented, and eager to learn.
• Comfortable working in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of dog health and behavior is a plus.
• Comfortable handling dogs of all sizes and temperaments.
• Passion for dogs and pet care is a huge plus!

What To Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the department manager and tour the facility.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.
• Hands-on training with our experienced Client Care team.

Fast Facts About GBL

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

Growth Path

Demonstrates readiness for the Supervisor position when:

• Sets the standard for attendance – on time, every time and ready to go
• Consistent positive feedback from pet parents
• Mastery of booking and POS systems
• Demonstrates exceptional attention to detail and communicates effectively with all teammates
• Takes initiative to learn new skills and actively seeks out new responsibilities
• Upholds Dig's Code of Conduct and positively contributes to team culture
• Full mastery of Pack Leader and Kennel Tech responsibilities
• Ability to lead, support, and hold accountable all front and back of house team members

What We Offer

• Dental and vision benefits kick in shortly after your start date
• At 90 days you're eligible for a 401(k) with up to 4% company match
• At 6 months, medical benefits become available to full-time teammates
• After one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success
• Many locations also offer teammates discounted DayPlay as a little extra perk

Pay

The Pay Range For This Role Is 14 - 14 USD per hour (Green Beagle Lodge Pittsboro)