Client Care Representative

Green Beagle Lodge is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We believe every pup deserves to feel safe, loved, and at home—and every team member plays a real role in making that happen. Our shared ownership program means employees don’t just work here, they have a stake in it.

About the role

This is a full-time position perfect for someone who thrives in a fast-paced environment, enjoys building relationships with people and their pets, and takes pride in delivering outstanding customer service. All team members complete a structured orientation and industry-specific training program, followed by hands-on experience designed to build confidence and strengthen dog-handling, customer service, and operational skills.

Schedule

This is a full-time position requiring flexibility to meet the needs of the business. Candidates should be available to work a combination of mornings, evenings, weekends, and holidays as scheduled.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Deliver exceptional customer service in person, over the phone, and via email.
• Schedule reservations and accurately manage client accounts.
• Check dogs in and out for daycare, boarding, grooming, and training services.
• Answer questions and educate clients about our services, policies, and recommendations.
• Maintain accurate records and ensure client information is up to date.
• Assist with retail sales and service recommendations.
• Help maintain a clean, organized, and welcoming lobby and front office.
• Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.

Qualifications

• Excellent communication and customer service skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable, detail-oriented, and eager to learn.
• Comfortable working in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of dog health and behavior is a plus.
• Comfortable handling dogs of all sizes and temperaments.
• Passion for dogs and pet care is a huge plus!

Benefits

• Dental and vision benefits kick in shortly after your start date.
• At 90 days, eligible for a 401(k) with up to 4% company match.
• At 6 months, medical benefits become available to full-time teammates.
• After one year, join our DigIn Shared Ownership Program—because we believe the people who build Digs should share in its success.
• Many locations offer teammates discounted DayPlay as a little extra perk.

Growth Path

Demonstrates readiness for the Supervisor position when:

• Sets the standard for attendance—on time, every time and ready to go.
• Consistent positive feedback from pet parents.
• Mastery of booking and POS systems.
• Demonstrates exceptional attention to detail and communicates effectively with all teammates.
• Takes initiative to learn new skills and actively seeks out new responsibilities.
• Upholds Dig’s Code of Conduct and positively contributes to team culture.
• Full mastery of Pack Leader and Kennel Tech responsibilities.
• Ability to lead, support, and hold accountable all front and back of house team members.

About Green Beagle Lodge

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.