Patient Care Representative

Pulmonary Associates of Richmond (PAR) has been serving the greater Richmond community since 1974, specializing in pulmonary medicine, sleep disorders, and research. Our team is dedicated to delivering excellence in quality care and customer service.

Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data for all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patients out in Allscripts.
• Schedule follow-up appointments and tests.
• Complete order forms and provide instructions to patients.
• Call patients to schedule or reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index, and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• Perform EMR maintenance: fax daily notes to other physicians from the output queue, fax LabCorp orders from the lab queue, and clear orders out of the results tab.
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates’ standards of excellent customer service for patients, caregivers, providers, coworkers, and external contacts.
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by providers, supervisors, or administration, including cross-training for patient check-in and check-out during clinic.

Requirements

• High School Diploma or equivalent.
• One year of front desk experience in a medical practice or one year of customer service experience is preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long-term disability insurance
• Accidental disability & dismemberment insurance
• Critical illness insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Weekly pay

Pay

$17.50–$20.00 an hour, based on experience.

Physical / Mental Demands

• Sitting for long periods, with occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for extended periods.
• Occasional stress related to workload and physician/patient demands.