Patient Care Representative

Immediate Opening

About the Role

VSI (formerly Virginia Spine Institute), a leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join their reception team.

Responsibilities

• Make exceptional first impressions to new patients and provide warm welcomes to returning patients in person or on the telephone.
• Greet patients, execute check-in/check-out procedures, and explain patient processes and paperwork throughout the patient relationship.
• Schedule patient appointments and confirm appointments over the phone with patients.
• Maintain security by following established procedures; monitor visitors and schedule.
• Collect patient payments.
• Generate and maintain clear, concise, and accurate electronic records and files.
• Ensure cleanliness and safety of the environment.
• Operate proficiently at any front desk position as needed.
• Perform other duties as assigned.

Requirements

• Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experience.
• Strong knowledge of Microsoft Office and Google platforms.
• EMR experience is a bonus.
• Organized multi-tasker; process-focused and internally motivated.
• Conscientious, supportive, stable, patient, thorough, and precise; pays attention to details.
• Able to utilize creative problem solving when confronted with difficult situations.
• Friendly, respectful, and cooperative with co-workers; a team player.
• Operates calmly and efficiently in a highly dynamic environment.
• Exhibits empathy and compassion toward patients; driven to go well beyond what is 'expected.'
• Strong written and verbal communication skills; concierge phone etiquette.

Benefits

• Competitive pay
• Full benefits
• 401(k) plan with a Company match
• Three weeks of paid time off