CLIENT CARE REPRESENTATIVE

About the Role

Animal Care Group of Lake Oswego has two openings for Client Care Representatives, with both full-time and part-time opportunities available. We welcome applications from pairs (e.g., friends or former coworkers) but consider each applicant individually based on experience, availability, and fit. Saturday availability is required, and we strive to provide consistent schedules with work-life balance in mind.

Responsibilities

• Welcome clients and patients with warmth and professionalism
• Manage a high-volume phone system with accuracy and care
• Schedule appointments and help coordinate patient flow throughout the day
• Respond to client messages and communicate with the medical team
• Assist with client education, billing, estimates, and financial transactions
• Keep information organized and communication moving between clients and teammates
• Provide a steady, compassionate presence during routine visits and difficult moments

Requirements

• Previous veterinary or medical reception experience is strongly preferred
• Warm, compassionate, and confident demeanor, even in busy or emotional situations
• Clear and professional communication in person, over the phone, and digitally
• Dependability and commitment to supporting teammates
• Ability to manage multiple priorities without losing attention to detail
• Comfort discussing veterinary services, treatment estimates, and payments
• Positive energy and enjoyment of teamwork
• Adaptability, organization, and readiness to learn and grow

About Us

At Animal Care Group of Lake Oswego, we provide exceptional small animal medical care in a community-trusted environment. Our practice is AAHA-accredited, reflecting our commitment to quality, and we maintain a 4.9-star Google rating. We handle both general practice and urgent care cases, with access to internal specialty consultations for complex cases. Our team culture emphasizes continuous learning, mentorship, and career growth, supported by a larger network that reduces administrative burdens so you can focus on patient care.

Located in Lake Oswego, Oregon, our hospital offers an idyllic blend of upscale suburban living and natural beauty. The area features excellent schools, a vibrant downtown, and extensive parks, with easy access to outdoor activities and Portland’s urban amenities.

Benefits

• Competitive hourly pay ($20–$23, based on experience)
• Medical, dental, and vision insurance
• Paid time off + holiday pay
• Employee pet care discounts
• Continuing education opportunities
• Career growth and development support
• 401(k) options
• Team events, celebrations, and a supportive workplace culture
• Comprehensive benefits package (eligibility varies by role and hours worked), including:
  • Employee Assistance Program (EAP)
  • Life insurance and disability coverage
  • Educational assistance for AVMA-accredited veterinary technician programs
  • Access to a nationwide network of 20,000+ veterinary professionals
  • Discounted veterinary care for your pets
  • Online discount platform and free 24/7 Teladoc access
  • Pet-friendly workplace and fully stocked kitchen with snacks