Client Care

What Makes This Role Different

You're not "just answering phones." You're the first impression of the hospital and an essential part of the emergency team. Every shift is different. One moment you're welcoming a worried family through the front door. The next you're coordinating incoming emergencies, answering questions, and helping keep the hospital running smoothly. If you enjoy fast-paced environments, solving problems, and helping people during difficult moments, you'll find purpose in this role.

Qualifications

• People Who Communicate clearly and kindly
• Stay calm under pressure
• Can juggle multiple priorities without losing composure
• Adapt quickly when things change (they will)
• Take initiative and solve problems before being asked
• Solve problems before being asked
• Handle emotional clients with empathy and professionalism
• Want to be part of a mature, accountable team
• Know when to ask for help—and when to step forward
• A sense of humor helps. So does common sense.

Requirements

• High school diploma or GED
• 2+ years of customer service experience
• Strong computer, communication, and multitasking skills
• Reliability, punctuality, and follow-through
• Ability to lift up to 40 pounds and remain on your feet throughout the shift
• Ability to navigate difficult conversations with patience and professionalism
• Veterinary experience is a plus, but not required

Schedule

• Day, evening, overnight, opportunities available
• Weekend availability required

Pay

Competitive pay

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Continuing education support
• Structured training and skill progression
• On-site gym
• Wellness room
• Large break space

Leadership Team

We invest in assistants because they become the backbone of the hospital. The leadership team teaches, supports, and climbs alongside you.

Application

If you're looking for a place where you can make a difference every day, support clients during meaningful moments, and be part of a team that truly has each other's backs, we'd love to meet you. Apply to learn more about the role and the team.