Client Care Professional

About the role

Make a difference in people's lives. At Poulin | Willey Trial Lawyers, we believe every client deserves exceptional care from the moment they walk through our doors. We're looking for a compassionate, organized, and people‑focused Client Care Professional to be the welcoming face of our office while helping clients navigate their legal journey with confidence. If you enjoy building relationships, staying organized, solving problems, and working in a fast‑paced environment where every day is different, we'd love to meet you.

Responsibilities

• Welcome clients and visitors while creating a warm, professional first impression.
• Answer phone calls, emails, and walk‑in inquiries with empathy and professionalism.
• Coordinate communication between clients, attorneys, medical providers, insurance companies, and internal teams.
• Schedule appointments, meetings, and medical visits.
• Maintain accurate client records and documentation within our case management system.
• Track client requests, follow‑ups, and outstanding tasks to completion.
• Assist with client disbursements, correspondence, and other administrative support.
• Manage front desk operations including mail, deliveries, office supplies, conference rooms, and office readiness.
• Support both onsite and remote teammates to ensure an outstanding client experience.
• Perform additional administrative and operational responsibilities as needed.

Qualifications

• High school diploma or equivalent (required).
• Customer service, reception, hospitality, or administrative experience.
• Strong communication and organizational skills.
• Ability to maintain confidentiality and professionalism.
• Friendly, professional demeanor and genuine desire to help people.
• Highly organized with strong attention to detail.
• Comfortable juggling multiple priorities in a fast‑paced environment.
• Self‑motivated, able to work independently while collaborating with a larger team.
• Reliable, adaptable, and willing to jump in wherever needed.
• Comfortable learning new technology and software systems.
• Associate’s or Bachelor’s degree (preferred).
• Legal, personal injury, or client service experience (preferred).
• Experience with CRM or case management software; Litify is a plus (preferred).
• Notary Public (preferred).
• Spanish or other bilingual language skills (preferred).

Benefits

• Monthly incentive opportunities.
• Paid training and ongoing development.
• Supportive team environment.
• Growth opportunities within a rapidly expanding law firm.
• Meaningful work helping clients during important moments in their lives.