Client Care Worker

About the Role

Within program and agency procedures, functioning as a key member of the operations team, the Client Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities. Crossroads Residence is a community residence in operation since 1991 and houses single males who are recovering from alcoholism and substance abuse.

Location

New Rochelle, NY 10801

Minimum Qualifications

• High school diploma or GED
• One year of relevant experience

Responsibilities

• Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines
• Accept new clients in electronic records database
• Issue meal cards, mail, medication, lockers, and toiletries
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior
• Provide optimal customer service
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

To learn more about the program, visit: https://www.voa-gny.org/new-york-behavioral-health. To learn more about our staff and culture, visit: https://www.voa-gny.org/our-staff-and-culture/.