Client Care Representative

About the role

At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization’s success and our patients’ health. BVNS believes in recognition and fair compensation for our team members.

Responsibilities

• Greet clients and guide them through check-in procedures
• Answer incoming phone calls, voicemails and emails
• Provide compassionate client communication and education
• Schedule patient appointments
• Record requests and communications with referring veterinary offices and pharmacies
• Utilize practice management software to maintain client and patient records
• Administrative duties such as filing, data entry, faxing, emailing, etc.
• Check-out clients, ensuring discharge information and charges are correct
• End of day processes

Qualifications

• Minimum of 2 years' experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting
• Veterinary Receptionist experience a plus!
• EzyVet or SmartFlow experience a plus!
• Professional phone, in-person and email etiquette a must
• The ability to handle stressful or emergent situations in a calm and supportive manner
• Excellent verbal and written communication
• Proven customer service skills
• Positive team player
• Experience with Microsoft programs and ability to quickly learn company software systems
• Experience with a multi-line phone system
• High School Diploma, GED, or higher education

Benefits

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Pay and Schedule

$20-$25/hr. Four 10-hour shifts per week, days only. No holidays or weekends.

About BVNS and Ethos Veterinary Health

Bush Veterinary Neurology has four locations across 2 states! Our clinics are operated by board certified neurologists that provide same-day life-saving neurosurgery and long-term medical management. Our hospitals house state of the art equipment to provide advanced diagnostic testing including cerebrospinal fluid collection/analysis, computed tomography, electroencephalography, MRI and more! Our neurologists perform both spinal and brain surgeries. Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.