Client Care Manager

Key Responsibilities

• Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
• Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
• Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
• Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
• Oversee client service plans, ensuring that care is adapted as needs evolve.
• Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
• Conduct regular quality assurance visits and update documentation accordingly.
• Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
• Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
• Address client concerns with empathy, professionalism, and proactive problem-solving.
• Identify opportunities to enhance care services and advocate for additional support when needed.
• Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
• Adhere to all company policies, procedures, and compliance requirements.

About the Role

The Client Care Manager at Home Instead is a key role in ensuring that older adults receive personalized, high-quality care in their homes. This position requires a combination of relationship-building, sales ability, problem-solving, and operational coordination to maintain the exceptional standard of care provided by the Home Instead network. The ideal candidate is compassionate, service-oriented, and committed to excellence in client care.