Client Care Account Manager

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely delivery of tailored solutions and managing client feedback.
• Respond to client emails and follow up on pending requests, approvals, and missing information to keep tasks on track.
• Build and maintain strong relationships within the team and with clients.
• Own the sales cycle for sales opportunities and renewals. Collaborate with Account Executives on new sales opportunities.
• Lead client onboarding and offboarding processes, coordinating with all internal stakeholders to ensure a seamless experience. Help create ticket details that are shared with all stakeholders.
• Maintain full ownership of assigned client accounts, coordinating closely with the Accounting Department on invoicing and account changes. Host client check-in calls.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree preferred.
• Professional experience of 4-6 years in customer service, client management, or a related role, with a strong focus on client satisfaction and relationship building.
• Excellent communication and interpersonal skills, with the ability to compose professional emails.
• Experience in CRM software such as Salesforce and Copper.
• Strong work ethic with the ability to work independently as well as collaboratively within a team.
• Articulate and well accustomed to a client-facing role.
• Maintain regular and predictable attendance.
• Self-starter who can work collaboratively in a team environment.
• Must be able to sit for extended periods, bend, reach, and perform repetitive tasks on a computer.

Qualifications

(waiting period may apply)

• Company Paid Holidays
• Paid Time Off (PTO) Days
• Paid Time Off (PTO) Day for your birthday
• Medical Insurance
• Dental & Vision Insurance
• Company Paid Life Insurance
• 401(k)

Benefits

(waiting period may apply)

• Company Paid Holidays
• Paid Time Off (PTO) Days
• Paid Time Off (PTO) Day for your birthday
• Medical Insurance
• Dental & Vision Insurance
• Company Paid Life Insurance
• 401(k)

Skills

• Excellent communication and interpersonal skills
• CRM software experience (Salesforce and Copper)
• Strong work ethic
• Ability to work independently and collaboratively
• Client-facing role experience

Benefits

• Company Paid Holidays
• Paid Time Off (PTO) Days
• Paid Time Off (PTO) Day for your birthday
• Medical Insurance
• Dental & Vision Insurance
• Company Paid Life Insurance
• 401(k)

Pay

Not specified

Schedule

Not specified