Client Care Manager
Cherished Companions Home Care, LLC · Chagrin Falls, OH · 2 days ago
Marketing$55k–$60k/yrFull-time
Responsibilities
- Leading and managing Personal Care Aides
- Scheduling Personal Care Aides
- Customer service/support
- Administrative duties including billing
- Quarterly site visits to clients (must be willing to drive)
- Client/Caregiver relations
- Matching up clients/caregivers by personality, availability, location and skill level
- Coaching and counseling caregivers
- Email/phone communications
- Confirming schedules for billing & payroll
- On-call (handling call offs & emergency situations)
Requirements
- Driver's License
- Clean driving record
- Pre-employment fingerprinted background check
- Drug screening
Qualifications
- Customer service experience: 2 years
- Hospitality experience: 1 year (preferred)
Skills
- People oriented
- Able to switch gears quickly
- Extremely organized
- Detail oriented
- Ability to pull many pieces together
- Views obstacles as challenges to be overcome
- Understands the concept of servant leadership
- Willing to go the extra mile
- Heart for others
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Pay
$55,000.00 - $60,000.00 per year
Schedule
8 hour shift
Day shift
Monday to Friday
On call
Weekends as needed
Work Location
In person
Ability to commute/relocate
Chagrin Falls, OH 44023
Experience
Customer service: 2 years
Willingness to travel
25%