Client Care Manager

Job Summary

Always Best Care is a licensed home care and home health agency in Hawai'i. We are seeking an energetic, caring, and compassionate individual who can work in our fast-growing senior care agency.

Qualifications

• Lived in Hawai'i for the last 10 years consecutively
• High School graduate
• At least one year working experience, prefer in health care setting
• Excellent communication skills
• Criminal background check required
• TB Clearance required

Responsibilities

• Answers phones, receives all intake information
• Takes telephone referral information when appropriate
• Handles all matters related to referrals, with the exception of issues that require professional/service delivery judgment
• Advise Supervisor of all new cases to be serviced
• Participates in the evaluation of field staff in regard to punctuality, reliability, assignments and related matters
• Is productive and uses time efficiently
• Follows instructions, is punctual and attendance is acceptable
• Cooperates with supervisor and with client/family
• Is self-reliant and plans appropriately
• Shows interest, asks questions and seeks information

Functional Abilities

• Must be able to read 12 point or larger type
• Must be able to lift and stoop effectively
• Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons
• Must be able to read, write and maintain simple records in English
• Computer literate or willing to learn