Client Care Coordinator - Bilingual (Spanish)

About the role

Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Work in a collaborative environment. Be rewarded with a unique opportunity to make a difference. Competitive compensation package. Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost. Opportunities for advancement. Comprehensive insurance plans for medical, dental, and vision benefits. 401(K) with employer match. Paid time off, paid holidays, family, and pet bereavement. Pet Insurance.

Responsibilities

• Career Caregivers: Develop an amazing team of compassionate and dedicated healthcare providers.
• Client Care Coordination: Coordinate and oversee the delivery of personal care services in alignment with client plans of care.
• Record Management: Maintain accurate and up-to-date records for client services, tasks, schedules, and caregiver assignments.
• Schedule Management: Build, maintain, and update caregiver schedules to ensure appropriate coverage and continuity of care.
• Documentation: Review and maintain contract-specific documentation and ensure authorizations align with scheduled services.
• Client Education: Educate clients on Elara Caring policies and applicable state and federal regulations.
• Service Monitoring: Monitor daily service delivery to ensure adequate caregiver availability and timely staffing of open shifts.
• Guidance and Support: Provide guidance, support, coaching, and direction to caregivers to promote quality care and performance improvement.
• Compliance: Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards.
• Orientations: Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary.
• Reporting: Review reports to ensure accuracy in billing, payroll, utilization, and service delivery.
• Timekeeping: Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies.
• Incident Reporting: Review utilization reports, identify trends, and address inconsistencies on a daily basis.
• Documentation: Review and submit incident reports and workers’ compensation documentation as required.
• Communication: Communicate professionally and effectively with caregivers, clients, case managers, and internal leadership.
• Performance Concerns: Consult with leadership regarding employee performance concerns, client issues, or operational risks.
• Confidentiality: Maintain confidentiality and compliance with HIPAA and all regulatory, licensure, and contract requirements.
• Branch Growth: Participate in branch growth initiatives, operational planning, and professional or community engagement activities.
• Professionalism: Represent Elara Caring in a positive, professional manner at all times.

Requirements

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• Two (2) years of experience in a fast-paced office or care coordination environment preferred.
• Experience working with elderly or disabled populations preferred.
• Working knowledge of Medicare/Medicaid and home care benefits preferred.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Team-oriented with leadership and motivational abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of the healthcare industry preferred.

Benefits

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com.

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits.