Care Coordinator Bilingual ( English& Spanish)

About the role

Mae is a venture-backed digital health solution dedicated to improving maternal, baby, and family health. As a Care Coordinator, you will support Medicaid payer pilots and member-level engagement to address disparities in Black maternal health outcomes.

Responsibilities

• Conduct needs assessments and screeners, including psycho-social, physical, medical, behavioral, environmental, and financial parameters
• Utilize influencing and motivational skills to ensure maximum member engagement
• Serve as the liaison between the member, Mae team, and partner care management teams, ensuring all documentation is completed
• Manage care plans and referrals with payer care management teams and serve as the point of contact to ensure services are rendered appropriately
• Manage communication and relationships with members through phone, email, and presentations
• Promote the appropriate use of clinical and social structural benefits among members
• Identify and escalate quality of care issues through established channels
• Facilitate a team approach and educate the team on a member-focused approach to care
• Identify high-risk factors and service needs that may impact member outcomes and care plan components

Requirements

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Comfortable managing outreach responsibilities across different clients
• 3-5 years of experience in social work, nursing, or a healthcare-related field
• Knowledge of referral coordination to community and private/public resources
• Relationship management experience
• Demonstrates efficiency and consistency in meeting daily outreach quotas
• Is tech-savvy and confident using computer systems to manage and document outreach
• Strong written and verbal communication and presentation skills
• Can manage time effectively and work both independently and collaboratively
• Has strong communication skills and is comfortable speaking with clients over the phone
• Birthwork/Doula experience a plus
• Bilingual (English & Spanish) required

Qualifications

• 3-5 years of experience in social work, nursing, or a healthcare-related field
• Knowledge of referral coordination to community and private/public resources
• Relationship management experience
• Efficient and consistent in meeting daily outreach quotas
• Tech-savvy and confident using computer systems to manage and document outreach
• Strong written and verbal communication and presentation skills
• Comfortable speaking with clients over the phone
• Birthwork/Doula experience a plus
• Bilingual (English & Spanish) required

Skills

• Effective communication and relationship management
• Ability to conduct needs assessments and screeners
• Outreach and referral coordination skills
• Documentation and care plan management
• Quality assurance and escalation of issues

Benefits

Flexible schedule, 40 hours/week, Monday-Friday. Hourly rate $32 - $38, depending on experience and qualifications.

Pay

$32 - $38/hour

Schedule

40 hours/week, Monday-Friday. Flexible hours allowed, occasional evening hours may be required.