Care Coordinator - Bilingual

Department: Access Medical Discount Plan | Reports To: Assistant Director | Location: Access to Healthcare Network – Reno Office | Status: Non-Exempt

About the role

Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

The Care Coordinator is responsible for overseeing and managing AHN member cases to ensure compliance with AHN requirements and provider care plans. This role serves as an advocate for members by identifying and resolving care-related issues while promoting continuity and quality of care. The Care Coordinator guides members through the healthcare system, providing education, support, and coordination to help them successfully navigate treatment plans and access appropriate services.

Responsibilities

• Build and maintain effective, professional relationships with AHN partners and providers, ensuring consistent follow‑through and collaboration
• Respond to all calls, emails, written correspondence, and client referrals within established service standards (within 48 hours)
• Collect and analyze relevant information to estimate surgical costs and clearly communicate cost scenarios to members
• Demonstrate working knowledge of CPT and ICD codes, medical billing processes, and insurance concepts to discuss balances and financial responsibilities with members
• Maintain accurate, timely documentation by updating Salesforce records and other required systems
• Adapt to department-specific schedules while managing multiple priorities efficiently in a fast-paced environment

Requirements

• Bilingual (English/Spanish) – Required
• High School Diploma required; AA Degree preferred
• Minimum 2 years of experience working with socioeconomically diverse or disadvantaged populations
• Proficiency in Microsoft Office and database systems
• Community Health Worker (CHW) Certification (must complete within 90 days of hire)
• Demonstrate strong critical thinking, problem‑solving, and communication skills
• Maintain a valid driver's license and ability to operate an AHN company vehicle as needed
• Must adhere to HIPAA regulation
• Required to pass a background check through the State of Nevada

Benefits

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Dental insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• WFH Options
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!