Client Care Coordinator

Position Summary

The Client Care Coordinator supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication.

About the Role

Serves as liaison between the program and the DOC or CSSD referral source, point of contact for the referral source and provides information as requested.

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Responsibilities

• Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.
• Serves as a liaison between the program and the DOC or CSSD referral source, point of contact for the referral source and provides information as requested.
• Greets clients in a professional manner, providing clear explanation of program guidelines, and provides other assistance, as needed, to support client accountability.
• If program specified, greets uninsured clients in a professional manner, providing clear explanation of CSSD funds for services per contract and Medicaid application process, and provides other assistance as needed.
• Maintains accountability to ensure administrative functions and daily procedures are prioritized.
• Performs complex and routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.
• If program specified, provides timely and accurate complex data entry to maintain CDCS system, adhering to contract guidelines.
• If program specified, tracks Medicaid application process via CSSD Reporting system as required by program.
• If program specified, manages data timeliness and accuracy on an ongoing basis.
• Communicates in a positive and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls if necessary.
• Provides timely and accurate reporting (e.g., court reports, monthly reports, status updates and tox results, as applicable) and ensures all written correspondence with DOC or CSSD meet timeliness standards, contain accurate information and meet other contract requirements.
• Obtains and verifies releases to maintain timely communication with referral sources.
• Attends team meetings and participates in client centered, strengths based presentations/discussions.
• Coordinates with Program Manager in facilitating all state and funder requirements.
• Fosters positive, professional relationships with referral sources.
• Attends meetings with referral sources as requested.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Qualifications

• High School diploma with 2 years of progressively responsible work experience is required.
• Bachelor's degree preferred.
• Demonstrates attention to detail, accurate, thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal communication.

Education And Experience/Qualifications

High School diploma with 2 year of progressively responsibly work experience is required. Bachelors degree preferred.

Requirements

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Skills

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Benefits

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Pay

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Schedule

This position splits their time between the Meriden office (130 Research Parkway) and Middletown office (1 Vance Drive). SCHEDULE Full time 9am-5pm, four days a week, and one 12-8pm shift.

Employee Benefits

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

• Nurture Your Health Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health
• Secure Your Future Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company
• Fuel Your Career Growth Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities
• Maintain Work-Life Harmony Recharge with generous paid time off, including:
• 15 vacation days per year to explore and recharge
• 8 sick days per year for your well-being
• 2 personal days per year for your personal needs
• 2 floating holidays per year to celebrate what matters to you
• 9 paid company holidays to spend with loved ones
• Access free and confidential counseling through our Employee Assistance Program (EAP)

Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.