Client Care Coordinator

About the role

We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services.

Key Responsibilities

• Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff.
• Facilitate referrals and placements into outpatient programs, sober living, and recovery housing.
• Document and communicate all discharge planning details with the treatment team and referral sources.
• Assist clients in navigating legal, family, or logistical barriers to treatment and recovery.
• Participate in AMA blocking efforts, providing motivational support and involving family/support systems.
• Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions.
• Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education.
• Encourage active participation and provide resources for continued care and long-term recovery.
• Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination.
• Actively participate in interdisciplinary team meetings and case conferences.
• Maintain accurate and timely documentation within the Electronic Health Records (EHR) system.

Key Performance Indicators (KPIs)

• Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement.
• Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge.
• AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours.
• Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys.

Requirements

• Associate's Degree in Psychology, Social Work, Counseling, or related field (required)
• 1-2 years of experience in behavioral health or substance use treatment setting
• Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred
• Strong interpersonal, communication, and documentation skills
• Ability to work both independently and collaboratively within a multidisciplinary team
• Knowledge of community resources and treatment continuum
• Experience using Electronic Health Records (EHR) preferred
• Group facilitation experience is a plus

Benefits

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retail Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities