Client Care Coordinator

Essential Duties/Responsibilities

• Serve as a liaison between the providers, clients, and firm by fostering continued care.
• Collaborating with Witherite Law Group Client Care Coordinators, Attorney Litigations teams, Litigation Med Wrecks Specialist, and Providers to assist clients with their scheduling needs.
• Scheduling Client treatment while in Litigation.
• Build an immediate trust between Client and Witherite Law Group while empathizing with the client.
• Care and facilitate contact to meet the needs of client.
• Ability to work both independently and as part of a team required to meet internal and external client needs.
• Effectively communicate with providers and clients through emails, phone, and face to face conversations to address provider and/or client concerns to Witherite Law Group Attorney teams.
• Gather pertinent client information as it relates to the client’s injuries and case.
• Report information to WLG attorney team.
• Verify, update and input client appointment data in the Medical Appointment Tab, Activity Feed and any other applicable FileVine fields.
• Plan, schedule and resolve calendaring conflicts and arrangement of client travel adhering to organizational policies.
• Optimize workflow by collecting client information and monitoring data in Power BI reports to improve client satisfaction and health outcomes.
• Responsible for data collection, tracking outcomes and reporting of health care and legal needs.
• Attend initial Litigation Meetings, Case Reviews, and other applicable meetings to address current client care needs.
• Update appointment information via written, verbal, and electronic communication.
• Create forms, charts, and other correspondence to guide the workflow and address applicable barriers.

Work Experience Requirements

• Entry level Health Care experience such as unit clerk, MAPreferred working experience in physician office or clinic.

Education Requirements

• High School Diploma preferred

Physical Requirements

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stand/Sit – Must be able to remain in a stationary position up to 50% of the time.
• Walk – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.
• Use of hands/fingers to handle or feel – constantly operates a computer and other office machinery such as a copy machine/printer.
• Climb stairs – May occasionally ascends/descends the stairs to get to other floors, cafeteria, and parking area.
• Carry Weight/Lift - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.

Disclaimer

Please note that this job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.