Client Care Coordinator

About the role

You’ll be a key connection point between families and care teams, helping ensure a smooth, supportive experience for both clients and clinicians. This position is ideal for a detail-oriented team member who thrives in a fast-paced environment and is committed to delivering excellent service.

Responsibilities

• Serve as the primary point of contact for client families, building trust and providing timely support
• Coordinate and assign duties based on each clinician’s skills and availability
• Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs
• Collaborate closely with clinical staff to ensure clients receive high-quality care
• Foster strong, professional relationships with families and nursing staff
• Use sound judgment and initiative to identify and solve problems
• Stay organized while managing multiple priorities and maintaining accurate documentation

Qualifications

• Prior experience in a customer service, scheduling, or client-facing administrative role preferred
• Strong communication skills and a proactive, solutions-focused mindset
• Ability to stay organized and manage competing priorities effectively
• Familiarity with office technology (Microsoft Suite, etc.)

Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOCHA/FSAM
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!