Client Care Coordinator

About the role

A Client Care Coordinator will serve as the primary point of contact for client families, building trust and providing timely support. Coordinate and assign duties based on each clinician's skills and availability. Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs. Collaborate closely with clinical staff to ensure clients receive high-quality care. Foster strong, professional relationships with families and nursing staff. Use sound judgment and initiative to identify and solve problems. Stay organized while managing multiple priorities and maintaining accurate documentation.

Responsibilities

• Serve as the primary point of contact for client families, building trust and providing timely support
• Coordinate and assign duties based on each clinician’s skills and availability
• Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs
• Collaborate closely with clinical staff to ensure clients receive high-quality care
• Foster strong, professional relationships with families and nursing staff
• Use sound judgment and initiative to identify and solve problems
• Stay organized while managing multiple priorities and maintaining accurate documentation

Qualifications

• Prior experience in a customer service, scheduling, or client-facing administrative role preferred
• Strong communication skills and a proactive, solutions-focused mindset
• Ability to stay organized and manage competing priorities effectively
• Familiarity with office technology (Microsoft Suite, etc.)
• Bilingual in Spanish preferred (not required)

Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOCHA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance

Pay

Anticipated pay range: $20 per hour

Schedule

This is a full-time, on-site position at the Fort Worth, TX office. Occasional local travel for client visits may be required. Work schedule is Monday to Friday, daytime business hours.