Client Care Coordinator

About the role

Join Visiting Angels Columbus West, an award-winning home care company, as a Client Care Coordinator. This is a challenging yet rewarding opportunity for someone who wants to make a difference in the lives of seniors in Central Ohio by matching caregiver skills and talents with client needs.

Responsibilities

• Schedule caregivers to meet client scheduling and care needs
• Conduct regularly scheduled follow-up telephone calls and home visits with clients to ensure high satisfaction
• Counsel caregivers to meet client and company expectations
• Recognize and reward good job performance and promote caregiver recognition
• Maintain detailed documentation on all scheduling changes and corrections
• Develop and maintain positive relationships with clients, their families, and caregivers
• Occasional paid on-call responsibilities

Requirements

• Prior experience scheduling multiple employees and clients (home care scheduling preferred)
• Ability to listen and communicate clearly and diplomatically
• Routine efficiency
• Creative thinking
• Able to do caregiver phone screening
• Willing to do on-call responsibilities
• Able to remain flexible, resilient, calm, and maintain a sense of humor in all situations
• Work independently and proactively with minimum direction or supervision
• Proficient with Microsoft Office, scheduling systems, and other healthcare industry-related software
• Pass a thorough background screening and have excellent employment references

Qualifications

We Offer:

• Life/work balance
• Excellent pay with bonuses
• Health and wellness insurance
• Paid time off
• 401K
• Free AAA membership with roadside assistance after 90 days
• M-F work schedule
• Supportive, fun work environment
• Experienced, tenured coworkers