Client Care Coordinator

About Us

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit ensures you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. As industry leaders, we're always innovating—bringing state-of-the-art equipment and services to our clinics.

Responsibilities

• Provide excellent client care and customer service
• Answer and screen a high volume of inbound phone calls
• Manage appointments (scheduling, moving, and canceling)
• Actively promote the clinic, treatments, services, products, and programs, promotions, or discounts available
• Provide accurate, appropriate, and immediate responses to all guest requests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including mailing, faxing, sorting, typing, and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Candidate is required to work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.

Requirements

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of: Internet, Outlook, Excel, Word, and the ability to learn new software quickly
• Social media experience is a plus
• Excellent written, verbal, and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
• Experience in a medical office/understanding of cosmetic procedures/skincare products
• Experience with Zenoti or other POS systems preferred but not required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of repeating the same movements, talking, and hearing
• Occasional periods of standing, walking, use of hands and fingers, handling or feeling
• Occasional reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling
• Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds

Benefits

• Competitive benefits package including generous employee discounts and Friends & Family discounts
• Paid holidays and a 401k plan with a company match program
• For full-time employees (24+ hours): Medical, Vision, and Dental insurance

Pay

$20.00 - $28.00 / hour