Client Care Coordinator

About the Role

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are renowned for personalized service, delivering safe, effective, medically-proven treatments and optimal results. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce our unique culture by leading with love and passion for what we do. Join the SkinSpirit experience!

The Client Care Coordinator is primarily responsible for supporting the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, transactions, and client care.

Responsibilities

• Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
• Provide excellent client care and customer service.
• Answer and screen high volume of inbound phone calls.
• Manage appointments (scheduling, moving, and canceling).
• Actively promote the clinic, treatments, services, products, programs, promotions, and discounts.
• Provide accurate and immediate responses to guest requests, ensuring complete satisfaction.
• Accurately complete client transactions.
• Maintain composure while managing multiple responsibilities, prioritizing clients.
• Perform opening and closing duties of the clinic.
• Provide basic office administrative support (mailing, faxing, sorting, typing, filing).
• Maintain confidentiality in all guest matters.
• Assist with other duties and projects as assigned by management.

Requirements

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; aesthetic setting experience preferred.
• Exceptional customer service skills.
• Ability to thrive in a fast-paced environment.
• Multi-tasking, prioritizing, and organizing with high accuracy.
• Team player with initiative and independent work ethic.
• Proficiency in Internet, Outlook, Excel, Word, and ability to learn new software quickly.
• Social media experience is a plus.
• Excellent written, verbal, and interpersonal skills.
• Great attention to detail and accuracy.
• Strong character, ethics, and performance standards.
• Experience in medical office or understanding of cosmetic procedures/skincare products.
• Experience with Zenoti or other POS systems preferred but not required.

Physical Requirements

• Prolonged periods of sitting, computer work, talking, and hearing.
• Occasional standing, walking, handling, reaching, climbing, stooping, kneeling, and lifting up to 30 pounds.

Benefits

• Competitive benefits package.
• Generous employee and Friends & Family discounts.
• Beautiful working environment with a stellar team.
• Paid holidays and 401k plan with company match.
• Medical, Vision, and Dental insurance for full-time employees (24+ hours).

Location: Seattle - University Village
Employment Type: Full Time
Compensation: $24.00 - $28.00 / hour