Client Care Coordinator

Job Summary

The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.

Job Duties

• Answers incoming client telephone calls and create a strong first impression of the company
• Schedule service calls efficiently based on technician availability, job type, and priority
• Communicate clearly with customers regarding appointment windows, delays, and expectations
• Proactively manage the daily schedule to minimize gaps and maximize technician productivity
• Follow up with customers on unscheduled estimates, memberships, and pending work
• Maintain accurate customer records and job details in the system
• Support general office operations including coordination with technicians and internal communication
• Aid in filling the schedule with outbound calls during slower periods (memberships, recalls, etc.)

What We're Looking For

• Strong communication skills with a professional and friendly phone presence
• Comfortable using computers, scheduling software, and CRM systems
• Ability to stay calm and solution-focused in a fast-paced environment
• Previous customer service experience required; dispatch or scheduling experience is a plus, but not required
• Self-motivated and able to take ownership of daily operations

Minimum Requirements

• High school diploma or equivalent required
• Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)

Bonus Experience

• Experience with dispatching a plus

Success in This Role

• Phones answered promptly and professionally
• Technicians have full, well-organized schedules
• Minimal downtime between jobs
• Clients feel informed and taken care of
• Office runs smoothly without constant oversight

Compensation

$18.00 - $23.00 per hour

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.