Client Care Coordinator

Position Summary

The Client Care Coordinator works within Mindful Health to bridge communication among medical providers, outside professionals, and in-house behavioral health providers. They keep clients engaged in their care; provide same-day care for clients in need who originally come in for behavioral health appointments by reviewing skills, care plans, and/or connecting to resources. The Client Care Coordinator is responsible for guiding clients through their Mindful Health treatment journey by providing support, education, and assisting clients with questions or concerns. This position will also cover front desk duties.

Duties/Responsibilities

• Receives “warm hand-offs” of clients with identified behavioral health needs after completing a clinical intake assessment.
• Reviews recommended care plans, educates clients on treatment options, and connects to additional Mindful Health resources as appropriate.
• Create and maintain payment plans for clients participating in services.
• Explain the recommended level of care to the client and provide information regarding cost, time, and commitment.
• Acts as liaison between client and identified Mindful Health treatment team to problem solve any identified treatment barriers.
• Act as a point of contact for communicating with referral sources and providing information as requested.
• Provide excellent customer service by employing active listening techniques, displaying empathy and courtesy, and demonstrating effective communication through proper tone, pace, volume, grammar, and pronunciation.
• Show proactive behavior in addressing customer needs.
• Manage client interactions to ensure client inquiries are handled completely and efficiently.
• Escalate transactions when defined by protocols.
• Demonstrate compliance with Mindful Health policies, including those relating to HIPAA compliance.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong attention to detail and accuracy.
• Strong organizational skills and the ability to manage competing priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Strong interpersonal skills.
• High integrity with excellent problem-solving abilities.
• Excellent written and verbal communication skills with an emphasis on customer service.
• Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software.
• Understanding of and commitment to appropriate protection of confidential client information.

Education and Experience

• A high school diploma required; Associate's degree preferred.
• 1 + year(s) experience within a behavioral health facility/practice or health care setting, or equivalent.
• 1+ year(s) of experience with insurance experience preferred.
• Familiarity with medical terminology is a plus.
• Active CPR certification required.

Physical Requirements

• Ability to alternate between sitting and standing for extended periods.
• Ability to lift, hold, push, and pull 15 pounds.
• Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.
• Ability to view computer monitors with close vision, color vision, depth perception, and the ability to adjust your focus with good hand-eye coordination.
• Must be able to effectively communicate with clients/team members/customers, and clearly express oneself while exchanging information.
• Ability to read, write, and comprehend through listening.
• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Mindful Health Offers

• A healthy & positive atmosphere where everyone is valued.
• Flexibility in schedule & work hours (Monday through Friday, 8 am – 5 pm).
• The salary is competitive and commensurate with experience.

Benefits

• 120 hours (15 days) of paid time off.
• 40 hours (5 days of sick leave).
• 24 hours (3 days) of paid bereavement leave per occurrence.
• Medical and supplemental health insurance (vision, dental, long-term disability, short-term disability, life insurance, etc.).
• Professional development opportunities.