Client Care Coordinator

Position Summary

The Client Care Coordinator will provide person-centered case management, resource coordination, advocacy, outreach, and support services to individuals receiving behavioral health, Residential Habilitation, and Community-Based Rehabilitation Services (CBRS) services. This position focuses heavily on connecting individuals with resources that improve quality of life, stability, independence, and overall wellness.

Essential Duties And Responsibilities

• Conduct outreach and maintain regular contact with clients.
• Complete assessments and identify barriers impacting client success.
• Develop individualized goals and service plans.
• Affirm clients in obtaining and maintaining housing.
• Support clients with employment searches, applications, and vocational resources.
• Connect individuals with food assistance, transportation, financial assistance, medical care, and community support.
• Assist clients with accessing behavioral health treatment and other healthcare services.
• Cookordinate services with Residential Habilitation staff, CBRS providers, treatment teams, probation/parole officers, guardians, family members, and community agencies.
• Advocate for clients during meetings, appointments, and service planning.
• Affirm clients with benefits applications and maintenance, including Medicaid, SSI/SSDI, and other public assistance programs.
• Develop and maintain relationships with community agencies and resource providers.
• Monitor client progress and adjust service plans as needed.
• Complete all required documentation accurately and within established timelines.
• Maintain compliance with Medicaid, Magellan, and Idaho Department of Health and Welfare requirements.
• Participate in team meetings, training, and ongoing professional development.
• Provide crisis support and intervention within the scope of practice.

Populations Served

• Experience working with the following populations is strongly preferred:
• Individuals with Serious Mental Illness (SMI/SPMI)
• Individuals with Developmental Disabilities (DD)
• Neurodivergent individuals
• Justice-involved populations and Department of Corrections clients
• Individuals experiencing homelessness or housing instability
• Individuals with co-occurring mental health and substance use disorders
• Individuals receiving Residential Habilitation services
• Adults and transitional-aged youth

Required Qualifications

• To meet Idaho Medicaid and Magellan requirements, applicants must possess:
• A minimum of a Bachelor's degree in a behavioral science, human services, social work, psychology, sociology, counseling, human development, criminal justice, or related field.
• Eligibility to provide services under Idaho Medicaid and Magellan provider requirements.
• Ability to work under supervisory protocols when required.
• Knowledge of behavioral health systems, community resources, and case management practices.
• Excellent organizational, communication, and documentation skills.
• Ability to work independently while managing multiple priorities.
• Valid Idaho driver's license and good driving record.
• Reliable transportation, current registration & automobile insurance.
• Ability to pass enhanced criminal background.
• CPR/First-Aid certified.

Preferred Qualifications

• Preference may be given to candidates with:
• Bilingual abilities (Spanish strongly preferred).
• Experience as a QIDP and/or CBRS/CM Provider.
• Experience providing behavioral health case management.
• Experience working with individuals with developmental disabilities.
• Experience working with justice-involved populations.
• Knowledge of Idaho Medicaid, Magellan, CBRS, Residential Habilitation, and developmental disability systems.
• Experience with housing resources, employment services, benefits assistance, and community resource navigation.
• Certified Case Manager (CCM) certification or related certifications.
• Experience with electronic health records and Medicaid documentation requirements.

What We're Looking For

• Is a self-starter and a true "go-getter."
• Enjoys solving problems and finding creative solutions.
• Passionate about helping others succeed.
• Builds strong relationships and advocates fiercely for clients.
• Can balance compassion with accountability.
• Thrives in a fast-paced and ever-changing environment.