Client Care Coordinator

About the role

As a Client Care Coordinator, you will play a vital role in delivering exceptional care by ensuring clients are matched with qualified caregivers quickly and efficiently. You'll coordinate schedules, build strong relationships with clients, caregivers, and community partners, and serve as a key connection between our care teams and those we serve.

Responsibilities

• Fill patient care orders with qualified caregivers promptly and efficiently, ensuring the right staff are matched to each client's needs.
• Cook up and manage client schedules, process new referrals, and communicate schedule changes in a timely manner.
• Serve as a liaison between Interim HealthCare, clients, families, caregivers, and the community to foster positive relationships.
• Deliver exceptional customer service by exceeding client expectations, responding to inquiries promptly, and resolving concerns with professionalism.
• Follow up on client and employee concerns, using sound judgment to resolve issues or escalate them to the appropriate supervisor when needed.
• Maintain accurate scheduling records, documentation, and confidentiality while ensuring compliance with company policies and healthcare regulations.
• Collaborate with clinical staff and management to support quality patient care, effective communication, and efficient staffing.
• Support employee success by providing guidance on company policies, promoting a positive work environment, and contributing to business growth through outstanding client satisfaction.
• Perform general office, phone, and on-call responsibilities while leveraging technology to ensure efficient daily operations.

Requirements

• A high school graduate or equivalent.
• One year of healthcare or related business experience preferred.
• Excellent phone, problem solving and computer skills.
• Proficiency in Excel, organization and details, and people oriented with good communication skills required.
• Must possess a valid driver’s license.

Qualifications

High school graduate or equivalent.

Skills

• Excellent phone, problem solving and computer skills.
• Proficiency in Excel, organization and details, and people oriented with good communication skills required.

Benefits

Competitive pay range between $18.00 - $19.00 DOE
Comprehensive health coverage, including medical, dental, vision, and an HSA with employer contribution
401(k) with employer match to help you plan confidently for the future
Support for your growth and well being, including free CEUs, tuition assistance, and fitness reimbursement
Generous PTO policy plus paid holidays, free employee well being services, and more...

Pay

Competitive pay range between $18.00 - $19.00 DOE

Schedule

N/A