Client Care Coordinator

About the role

As a Client Care Coordinator, you will play a vital role in delivering exceptional care by ensuring clients are matched with qualified caregivers quickly and efficiently. You'll coordinate schedules, build strong relationships with clients, caregivers, and community partners, and serve as a key connection between our care teams and those we serve.

Responsibilities

• Fill patient care orders with qualified caregivers promptly and efficiently, ensuring the right staff are matched to each client's needs.
• Cookordinate and manage client schedules, process new referrals, and communicate schedule changes in a timely manner.
• Serve as a liaison between Interim HealthCare, clients, families, caregivers, and the community to foster positive relationships.
• Deliver exceptional customer service by exceeding client expectations, responding to inquiries promptly, and resolving concerns with professionalism.
• Follow up on client and employee concerns, using sound judgment to resolve issues or escalate them to the appropriate supervisor when needed.
• Maintain accurate scheduling records, documentation, and confidentiality while ensuring compliance with company policies and healthcare regulations.
• Collaborate with clinical staff and management to support quality patient care, effective communication, and efficient staffing.
• Support employee success by providing guidance on company policies, promoting a positive work environment, and contributing to business growth through outstanding client satisfaction.
• Perform general office, phone, and on-call responsibilities while leveraging technology to ensure efficient daily operations.

Requirements

• A high school graduate or equivalent.
• One year of healthcare or related business experience preferred.
• Excellent phone, problem solving and computer skills.
• Proficiency in Excel, organization and details, and people oriented with good communication skills required.
• Must possess a valid driver’s license.

Qualifications

• Must be able to pass a background check.
• Must be able to pass a drug test.

Skills

• Excellent communication skills.
• Strong organizational and attention to detail skills.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite.

Benefits

Competitive pay range between $18.00 - $19.00 DOE
Comprehensive health coverage, including medical, dental, vision, and an HSA with employer contribution
401(k) with employer match to help you plan confidently for the future
Generous PTO policy plus paid holidays, free employee well being services, and more...

Pay

Competitive pay range between $18.00 - $19.00 DOE

Schedule

Flexible schedule to accommodate the needs of both the client and caregiver.

Benefits

Generous PTO policy plus paid holidays, free employee well being services, and more...

Application

If you are a Client Care Coordinator looking for a rewarding opportunity in Greenville, SC, apply today and bring your expertise to a team making a difference in people’s lives.

Contact

Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.