Client Care Coordinator

About the role

We hire for who you are—your drive to make a difference, your ability to connect with people in vulnerable moments, and your commitment to following through. If you’ve got that, we’ll teach you everything else.

Responsibilities

• Support inquiries alongside Care Advisors
• Step in on overflow inquiries alongside our Care Advisors—families reaching out are often in the middle of a crisis and every contact matters
• Ensure smooth handoffs and consistent communication so no family feels like they’re starting over
• Lead care consultations—where the relationship begins and the business is won
• Assess each client’s needs, communicate the value of our services honestly, and guide families toward the right level of care—not just any care
• Build the customized service plan that comes out of that conversation—this is where trust turns into a care relationship
• Manage client relationships long-term
• Personally handle client and Care Professional introductions—because a strong start shapes everything that follows
• Manage ongoing communication and follow-up to make sure care is working and families feel supported
• Continuously evaluate and refine service plans as client needs evolve
• Plan and execute a QA visit schedule that ensures every client is seen and evaluated regularly
• Use QA visits to catch changes in needs early, strengthen relationships, and identify opportunities to adjust or expand services
• Hold a high bar—and make sure clients and families know someone is always paying attention
• Work with clients, families, and internal teams to resolve issues quickly and with care
• Embody our core values—Empathy, Caring, Respect, Love, and Integrity—in every interaction, every day

Requirements

• A high school diploma or equivalent
• One year of related business experience—in sales, client services, healthcare, social work, or community outreach

Qualifications

• You connect with people naturally. Families in difficult situations feel at ease with you—you listen first, you ask good questions, and you help people make decisions they feel good about.
• You’re a collaborator. You work well within a team, communicate proactively, and make the people around you better—not just your own outcomes.
• You have a consultative mindset. You understand that the best way to grow is to genuinely serve people well.
• You’re goal-oriented and take ownership of outcomes. You follow through. When you say you’re going to do something, you do it. Clients, families, and colleagues count on you, and you take that seriously.
• You’re organized and self-directed. You manage your own schedule, prioritize without being told, and keep accurate records without letting it slow you down.
• You care about the mission. This isn’t just a job with metrics—it’s seniors living better at home and families getting peace of mind. That has to mean something to you.

Skills

• Drive
• Follow-through
• The ability to make people feel like they matter

Benefits

• A mission that matters—every client you serve is a senior living better at home and a family with peace of mind
• A small, close team where you work directly with the franchise owner and build relationships based on trust and integrity
• A workplace built on our values: empathy, caring, respect, love, and integrity—lived every day, not just posted on a wall

Pay

Compensation is commensurate with experience.

Schedule

Hours vary based on client needs and availability.