Client Care Coordinator

Position Overview

As a Client Care Coordinator, you will oversee quality assurance and interact directly with clients and their families. You’ll be responsible for managing multiple demands and ensuring client satisfaction while adapting to their evolving needs. This is a full-time role within a fast-paced, team-oriented environment, requiring proficient computer skills and the ability to learn new virtual platforms.

Primary Responsibilities

• Conduct quality assurance visits with clients and families.
• Address and resolve client concerns to ensure satisfaction.
• Introduce caregivers to clients and ensure proper training and support.
• Perform supervisory visits with caregivers to assess their skills and provide coaching or training as needed.
• Help grow business by identifying opportunities to modify service plans to best support ongoing needs of the Clients.

Minimum Requirements

• Active CNA license
• Current Drivers License and Auto Insurance
• Ability to work in a fast-paced environment and manage competing priorities
• Strong communication skills, with a service and solution-oriented mindset
• Proficient computer skills and the ability to learn new virtual platforms
• The first 30 days will be a Monday-Friday schedule while training. Rotating weekends with 2nd Client Care Coordinator.
• Full Time Salaried Position

Preferred Qualifications

• Demonstrated ability to think critically, prioritize competing demands, and make sound decisions independently
• Strong conflict resolution and problem-solving skills, with the ability to navigate difficult conversations professionally
• Experience supervising, coaching, mentoring, or developing caregivers or healthcare staff
• Proficient using multiple software platforms and technology in a fast-paced environment
• Demonstrated initiative and a strong sense of ownership, with the ability to anticipate needs, identify solutions, and follow through with minimal supervision
• Self-motivated, adaptable, and able to thrive in a collaborative team environment

Compensation & Benefits

• Starting wage: $80-90k annual (depending on experience)
• Competitive salary
• Paid Time Off
• Health Benefits
• 401k with up to a 3% match
• Company-provided PPE
• Mileage reimbursement
• Company cell phone

Why Home Instead?

Home Instead has been providing quality home care for seniors since 1994 and operates over 1,500 franchise offices globally. The Seattle administrative team has over 100 years of combined experience, ensuring extraordinary care for clients. Award-winning company, recognized by Newsweek, Entrepreneur, and J.D. Power for exceptional customer service and company culture.

Apply Today

To be considered for this position you MUST include a current resume. Will begin Interviews week of 7/27

Job ID: 20230999

Home Instead Seattle, WA Pay range: $80,168.40-$90,000