Client Care Coordinator

About the role

The Community Bridges, Inc. (CBI) Client Care Coordinator is a shelter or temporary lodging site-based position with a primary role of managing a housing caseload responsible for coordinating care for individuals and families who are experiencing homelessness.

Responsibilities

• Manage a housing caseload responsible for coordinating care for individuals and families who are experiencing homelessness.
• Ensure coordination of care and support services to assist the individual or family with ending their current episode of homelessness.
• Coordinate care and support services with existing PCMH, PCP or ensuring connection to new PCMH, PCP services.
• Facilitate delivery of services through community-based services and programs.
• Document and track required interactions according to Arizona Administrative Code (AAC), Arizona Department of Health Services/Department of Behavioral Health Services (ADHS/DBHS) Provider Manual, Commission on Accreditation of Rehabilitation Facilities (CARF), Community Bridges Policies and Procedures, and specific for the program as specified by the program contract.
• Assist higher level personnel and leadership with ongoing reports.
• Complete data entry into established data system which assists with program outputs and outcomes.
• Utilize housing search software systems to help individuals identify units.
• Work as part of a multi-disciplinary team including specialty positions through the CBI continuum of care, such as, Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.
• Coordinate care with community providers and stakeholders.

Requirements

• Highschool diploma or GED is required.
• Associate degree (or higher) in a field related to Behavioral Health is preferred.
• Minimum of six months of recovery from substance use and/or mental health disorders required.
• Minimum of six (6) months of paid related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is required.
• One to three (1-3) years of full-time Health Care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situation preferred.
• Valid identification required.
• Will complete CBI Peer Certification within 90 days of being hired.
• AZ Fingerprint Clearance Card (Program Specific).

Qualifications

• Must be able to pass a background check.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of behavioral health and substance use disorders.
• Experience with crisis intervention and management.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Generous PTO accrual (5 weeks!)
• Medical, Dental, Vision, Disability, Life, Supplemental plans Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment
• Incentives
• Tuition Reimbursement and Scholarship Programs

Pay

Very Competitive pay rates

Schedule

CBI offers flexible scheduling to accommodate the needs of our clients and staff.