Client Care Coordinator

Job Summary

The Client Care Coordinator (CCC) is responsible for managing the client experience from referral to continuity of care. The role of the CCC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialists, and other senior-related referral sources. Next, the CCC will interact with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the CCC will be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers, and other third-party payors. Finally, the CCC will work directly with the Scheduler to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements

• Candidates must demonstrate initiative. This includes being proactive in problem-solving, taking ownership of tasks, and showing a willingness to learn and adapt to changing situations.
• Ability to manage multiple tasks, prioritize responsibilities, meet deadlines, maintain attention to detail, demonstrate strong organizational skills, and switch between activities efficiently without compromising quality or accuracy.
• Minimum of high school diploma or GED.
• Minimum of 2 years of related experience.
• Strong computer literacy, including proficiency in Microsoft 365 Word, Excel, and PowerPoint, DocuSign.
• Demonstrated leadership skills and outstanding people management skills.
• Attention to detail
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Exceptional customer service skills and written / verbal communication.
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
• Ability to manage personal stress and consistently present a positive, professional image
• Participates in on-call rotation as assigned

Job Benefits

• Medical & Vision benefits
• PTO
• Mileage Reimbursement
• Direct Deposit
• Quarterly Bonuses
• Free employee perks program with free classes and discounted pricing with thousands of merchants

Position Physical Demands

• Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight.
• Extended time at a computer work screen and on the telephone.
• Office and field work both required.