Client Care Coordinator

Position Overview

The Case Manager Supervisor provides direct supervision and clinical guidance to a team of case managers, ensuring the delivery of high-quality, compliance-driven case management services to families in the shelter.

Key Responsibilities

• Provide weekly individual and group supervision to assigned case managers, reviewing cases, documentation, and service plan progress.
• Monitor caseload assignments and workload distribution to ensure appropriate staffing coverage.
• Support case managers in addressing complex cases, crisis situations, and client conflicts.
• Facilitate peer learning, reflective supervision, and staff development activities.
• Conduct performance evaluations and contribute to hiring decisions.
• Conduct regular reviews of case records in CARES to ensure accuracy, completeness, and timeliness of documentation.
• Monitor compliance with DHS required contacts, service plan timelines, and housing benchmarks.
• Identify systemic issues in service delivery and collaborate with Director of Social Services on corrective action.
• Participate in case conferences, critical incident reviews, and team meetings.
• Carry a small direct caseload as needed.
• Serve as a bridge between case managers and housing specialists, facilitating coordinated client support.
• Maintain working relationships with DHS oversight staff and external service providers.
• Contribute to reporting and program evaluation activities.
• Perform other duties as assigned.

Qualifications

• Education: Master's degree in Social Work or a related human services field required; LMSW preferred.
• Experience: Minimum of three years of case management experience, including at least one year in a supervisory capacity; shelter or housing services experience strongly preferred.
• Knowledge: Familiarity with DHS shelter standards, CARES system, and NYC housing subsidy programs.
• Skills: Strong supervisory, coaching, organizational, and communication skills. Ability to manage competing priorities and support staff in high-stress environments.
• Other: Bilingual ability (Spanish or another language spoken in the community served) strongly preferred.

Program Description

Brooklyn Community Services (BCS) operates family shelters providing safe, supportive, and dignified transitional housing for families with children experiencing homelessness. Our shelter programs are guided by a trauma-informed, strengths-based philosophy and offer a comprehensive continuum of services including case management, housing placement, recreation, and supportive programming to help families achieve stability and permanent housing as quickly as possible. All shelter staff are expected to uphold BCS's commitment to equity, cultural humility, and client-centered care.