Client Care Coordinator
About Us
Founded in 2004, Amazing Care Home Health Services is dedicated to providing high-quality, in-home care to individuals and families. Our mission is to empower employees and clients alike, fostering environments where compassion, accountability, and quality are core values.
Position Summary
Amazing Care Home Health is seeking a Client Care Coordinator to support our Colorado IHSS and HCBS clients. This role involves client engagement, care coordination, caregiver training, and more, all while promoting the agency's mission and values.
Essential Duties And Responsibilities
Serve as the primary point of contact and advocate for assigned IHSS and HCBS clients and their support systems.
Conduct admission visits, in-home assessments, onboarding visits, and ongoing home visits for assigned clients.
Develop, implement, and maintain individualized client service and care coordination plans.
Maintain consistent communication with clients and families regarding changes in condition, service needs, concerns, and goals.
Monitor client status and proactively identify opportunities to improve quality of care and client outcomes.
Support clients with education and training related to Independent Living Core Skills as needed or requested.
Assist clients in identifying and accessing community resources and support services to promote independence and quality of life.
Ensure clients receive services in accordance with authorizations and individualized needs.
Coordinate services and maintain strong communication with county case managers, referral sources, caregivers, families, and interdisciplinary team members.
Collaborate with external partners regarding admissions, service changes, authorizations, and client concerns.
Draft and update client care plans and ensure service delivery aligns with client goals and Medicaid requirements.
Facilitate continuity of care and ensure timely follow-up for changing client needs.
Maintain timely, accurate, and thorough documentation of visits, care plans, communications, and interventions.
Provide field-based education and support to caregivers on client-specific tasks, routines, preferences, service expectations, and care approaches.
Participate in caregiver onboarding and staff orientation activities as assigned.
Reinforce service excellence and client-centered care practices.
Serve as a resource to caregivers regarding client concerns and service expectations.
Manage and resolve client complaints, concerns, and service-related issues promptly and professionally.
Conduct follow-up and quality assurance activities to ensure client satisfaction and service effectiveness.
Escalate concerns appropriately and collaborate with leadership on resolution strategies.
Serve as a professional representative of Amazing Care Home Health during admissions, client visits, and community interactions.
Communicate agency services, program eligibility, care coordination processes, and available resources to prospective clients and referral sources.
Support client growth initiatives through exceptional customer service, responsiveness, and relationship management.
Collaborate with leadership to improve referral experience and client onboarding processes.
Create and manage an effective work schedule to meet client and operational needs.
Act as an ambassador for the organization by creating a welcoming, knowledgeable, and supportive experience for clients and referral partners.
Requirements
High school diploma or GED required; Associate's or Bachelor's degree in healthcare, human services, social work, public health, or related field preferred.
Minimum 1-2 years of experience in client care, care coordination, home care, social services, healthcare, case management, or related field preferred.
Strong organizational and time management skills with exceptional attention to detail.
Ability to manage multiple priorities and independently establish deadlines.
Self-starter with the discipline to create and maintain an effective work schedule.
Strong written and verbal communication skills.
Ability to work independently while collaborating effectively with interdisciplinary teams.
Valid driver's license, reliable transportation, and ability to travel extensively throughout assigned territory.
Preferred knowledge of Colorado IHSS and HCBS programs.
Experience working with Medicaid-funded services.
Experience conducting client home visits and admissions.
Experience developing care plans and coordinating services.
Experience with KanTime preferred.
Bilingual abilities (English/Spanish preferred).
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance options.
Financial Protection: Life, disability, pet, and legal insurance options.
Paid Time Off: Generous paid time off.
Weekly Pay: Enjoy the convenience and consistency of weekly pay.
Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization.