Client Care Associate
About the role
Our Client Care Associates are the connection point between pet owners, referring veterinarians, and our medical teams. You’ll help keep our hospitals running smoothly through thoughtful communication, organization, attention to detail, and accurate financial transactions. From answering the phone and checking in a worried pet owner to coordinating records with a referring veterinarian, this role requires someone who can stay calm, organized, and compassionate in a busy hospital environment.
Cape Cod Veterinary Specialists is a growing emergency and specialty hospital with locations in Buzzards Bay and Dennis, serving Cape Cod, southeastern Massachusetts, and the Islands. Our team includes more than 20 specialists across nine specialties, along with experienced emergency doctors, nurses, assistants, and client care professionals. As a United Veterinary Care partner hospital, CCVS is committed to providing exceptional patient care while supporting meaningful and sustainable careers for the people who make that care possible.
Responsibilities
- Greet and check in clients for emergency and specialty appointments
- Schedule and confirm appointments
- Answer and direct calls using a multi-line phone system
- Create estimates and invoices, collect deposits, and process payments
- Scan documents and maintain accurate information in the electronic medical record
- Send medical records and updates to referring veterinarians
- Maintain a clean, organized, and welcoming front desk and lobby
- Communicate with compassion and empathy during emotional or high-stress situations
- Work closely with medical teams and fellow Client Care Associates across both hospitals
- Contribute to a supportive and positive team environment
Requirements
- 1+