Client Care Associate

About the role

Louis Vuitton Aventura is seeking an organized, motivated, and results-oriented Full-Time Client Care Associate to join its team. A Client Care Associate will be an ambassador of the Brand, with a strong emphasis on after-sales service. You will ensure every Client is treated according to the Louis Vuitton Promise, cultivating trusting relationships and making them feel cherished and understood as part of the Louis Vuitton family.

As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, mentor and coach teams, and contribute to an exceptional client experience. You will guide clients by discovering their needs and ensuring they feel valued at every interaction.

Responsibilities

• Ensure clients are updated at all stages of the repair process, contributing to a rewarding experience.
• Consistently follow up with clients regarding their items or inquiries, offering creative recommendations that suit both the client and the company.
• Master an in-depth knowledge of the Brand’s technological aspects, processes, and procedures.
• Partner with the Operations team to define smooth Back of House processes that support the Client Experience.
• Manage after-care services, policies, procedures, inventory, quality control, and client satisfaction.
• Effectively communicate and educate clients on the intake, repair, and follow-up process to set clear expectations.
• Encourage a service mentality with a dedication to elevating the client experience.

Qualifications

This role is ideal for client-centric individuals who thrive in a fast-paced environment and are eager to contribute their creativity and skills to the success and heritage of the brand.

Benefits

• Generous benefits package, including medical, dental, vision, short- and long-term disability.
• Various paid time off programs.
• Employee discount and perks.
• Two retirement plans with employer contributions (pending hours worked).
• Unparalleled career development opportunities, both locally and globally.
• Industry-leading training offering in-depth insight into the luxury and retail environment.

Pay

Hourly rate in the range of USD $23–$28, plus the opportunity for a bonus.

Louis Vuitton is committed to supporting professional equality and building an inclusive workforce through meaningful strategies.