Client Care Associate

About the role

Support our doctors, practice managers, and hospital team members as a Support Center Team member from our offices in sunny South Florida, in a field-based role, or in a remote role.

Responsibilities

• Provide administrative support to the hospital team
• Handle incoming calls and emails
• Coordinate with clients and staff
• Manage scheduling and appointments
• Process payments and manage billing
• Support marketing efforts
• Assist with recruitment and onboarding

Requirements

• High school diploma or equivalent
• Strong organizational and communication skills
• Experience in a customer service or administrative role preferred
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Excellent interpersonal and communication skills
• Attention to detail and ability to handle multiple tasks simultaneously
• Self-motivated and able to work independently
• Passionate about veterinary care and animal welfare

Skills

• Customer service skills
• Administrative software proficiency (e.g., Salesforce, Zoho)
• Basic computer literacy
• Strong problem-solving abilities

Benefits

• Comprehensive health insurance
• Flexible work schedule
• Professional development opportunities
• Employee discounts on veterinary services
• Annual bonuses based on performance

Pay

$20 - $25 per hour, depending on experience.

Schedule

Field-based positions may require evening and weekend shifts. Remote positions offer flexibility with standard business hours.