Client Care Associate

Position Summary

A passionate individual that excels at delivering exceptional service and creating positive experiences. A Client Care Associate is the first point of contact for our clients and patients, playing a vital role in ensuring smooth operations and outstanding care. This position thrives in a fast-paced, dynamic environment where adaptability and professionalism are key.

Responsibilities

• Respond to customer inquiries and provide accurate information about products, services, and company policies.
• Aid clients via phone or email in a professional and timely manner, including processing orders, returns, and exchanges accurately and efficiently.
• Identify and assess client needs to achieve problem resolution.
• Collaborate with the Scheduling to ensure clients are scheduled and billed promptly.
• Handle and resolve client complaints to ensure satisfaction and loyalty.
• Maintain comprehensive knowledge of company offerings, promotions, and processes.
• Create or assist with monthly sales flyers by identifying featured products.
• Create or assist with the monthly newsletter, working with Column writers to get articles before the monthly deadline.
• Aid in sending out invoices and monthly statements in a timely fashion.
• Continuously update and improve knowledge of products, services, and industry trends.
• Collaborate with internal teams (field representatives, veterinarians, veterinary nurses, scheduling) to meet client needs.
• Provide feedback to management regarding common customer concerns and suggestions for improvement.

Requirements

• 18 years or older with a high school diploma or equivalent; bachelor’s degree preferred and not required
• Valid driver’s license with a clean driving record.
• Ability to lift and carry 50 pounds occasionally.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• High attention to detail and organizational skills.
• Empathy and patience when addressing customer concerns.
• Ability to multitask, self-motivated, and work well with others.
• Ability to work overtime when necessary (preferred).
• Knowledge of animal husbandry and handling skills (preferred).