Client Care Associate

Role

The Client Care Associate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This includes assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed. Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem-solving and commitment to supporting clients through their immediate housing challenges.

Responsibilities

• Client Care:
• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.
• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare.
• Address any after-hours client concerns and inform management as necessary.
• Communicate after-hour emergencies to management.
• C Conduct curfew checks throughout all shelter locations.
• Monitor sites for any safety concerns.
• E Ensure daily chores are completed and shelter participants maintain a clean-living environment.
• W Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.
• A Assist with distributing donations throughout all shelter sites.
• Facility Upkeep:
• P Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs.
• D Dispose of all trash accumulated within the facility.
• S Ensure shelters are stocked with necessary items.
• V Visit various sites.

Expectations

• Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
• Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes while displaying respect towards clients and others.
• S Set and maintain healthy boundaries with clients.
• A Answer phone calls and emails in a professional and timely manner.
• M Must comply with Illumination Foundation dress code policy.
• E Exercise good judgement and utilize best practices when working with clients.
• A Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
• M Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Health + Home.
• M Maintain and execute confidential information according to HIPAA standards.
• H Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable, Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation, Advocacy, and Stewardship and Compliance.

Preferred Experience/Minimum Qualifications

• B High School Diploma or equivalent.
• C Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• D Valid CA Driver’s License and eligibility for company vehicle insurance.
• E Bilingual in English and Spanish.
• F 1 year relevant experience.

Benefits

• G Medical Insurance funded by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• H Dental and Vision Insurance
• I Life, AD&D and LTD Insurance funded 100% by Health + Home
• J Employee Assistance Program
• K Professional Development Reimbursement
• L 401K with Company Matching
• M 10 days vacation PTO/year
• N 6 days sick PTO/year
• O 10 days holiday PTO/year
• P Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans