Client Services Associate

Metro Light & Power is a leading designer and manufacturer of premium lighting, power, andcharging solutions for the hospitality, commercial furniture, and marine industries. Our productscan be found in many of the world's finest hotels, resorts, cruise ships, and custom furnitureinstallations We are seeking a highly organized, detail-oriented Customer Service Associate to join ourgrowing team. This individual will play a critical role in ensuring exceptional customer servicewhile coordinating order processing, logistics, and communication between customers,production, and our international manufacturing partners. This position is ideal for someone who enjoys working in a fast-paced environment, thrives onorganization, and takes pride in delivering an outstanding customer experience. Key ResponsibilitiesProcess domestic and international customer orders accurately and efficiently.Review purchase orders for pricing, product configuration, inventory availability, and special customer requirements.Coordinate with production, warehouse, logistics, and overseas manufacturing teams to ensure on-time delivery.Monitor production schedules and proactively communicate delays or changes to customers.Generate customer quotations and assist with order revisions.Provide accurate lead times and estimated completion dates for orders and sample requests.Prepare packing slips, carton labels, and shipping documentation using QuickBooks and internal systems.Verify international shipping documentation, including commercial invoices and customs requirements.Track shipments and provide customers with shipping updates, tracking information, Bills of Lading (BOLs), Proofs of Delivery (PODs), and related documentation.Review customer account status and assist with shipment release decisions in accordance with company policies.Manage shared customer service inboxes, responding promptly or routing inquiries appropriately.Update orders when revised purchase orders are received and communicate changes to internal teams and overseas manufacturing partners.Support continuous improvement initiatives and assist with additional operational projects as needed. Qualifications3+ years of customer service, order management, customer support, or inside sales experience in a manufacturing or distribution environment.Excellent organizational and time management skills with exceptional attention to detail.Strong written and verbal communication skills.Ability to manage multiple priorities while maintaining accuracy.Experience working with ERP systems and/or Netsuite preferred.Familiarity with domestic and international shipping documentation is a plus.Proficiency with Microsoft Office, particularly Outlook and Excel.Professional, positive, customer-focused attitude.Ability to work collaboratively across multiple departments. Preferred ExperienceExperience with any of the following is a plus:Manufacturing or engineered productsInternational logistics and freightHospitality, lighting, electrical, furniture, or related industriesImport/export documentation What We OfferCompetitive salaryMedical benefitsPension PlanPaid vacation, holidays, and sick timeOpportunity for long-term career growthCollaborative, team-oriented work environmentStable, growing company serving many of the world's leading hospitality brandsIf you enjoy solving problems, working directly with customers, and helping ensure every order is delivered accurately and on time, we'd love to hear from you. Salary: approximately $55,000-$60,000 depending on experienceExperience Level: Associate / Mid-Senior.Employment Type: Full-time.Industry: Electrical/Electronic Manufacturing.Function: Customer Service • Operations • Order Management.