Client Services Associate

The Client Services Associate is an entry‑level position that supports Financial Advisor(s) in prospecting, marketing, sales, and service of investment products while consistently delivering a high level of service and client engagement.

Responsibilities

• Fulfill client requests and resolve service‑related issues, ensuring all interactions are updated in the CRM.
• Oversee and manage the new client onboarding process.
• Prepare key documents and presentations for client meetings.
• Organize and attend all appreciation and education events.
• Track and contact all new leads from referrals or educational opportunities.
• Utilize workflows to coordinate service activities and delegate appropriate tasks to team members.
• Support Financial Advisors’ activities to provide education and appreciation to Experience Center partners.
• Generate and manage the Client Experience Plan via TouchPoint Management.
• Maintain and organize client files and records to comply with FINRA, OSJ, and Insurance Agency regulator requirements.
• Communicate regularly via telephone, mail, email, social media, etc., to facilitate review meetings, webinars, content curation, email drip campaigns, and other outreach efforts aligned with the Client Experience Plan.
• Execute administrative and operational tasks as assigned.

Requirements

• Minimum 3 years of experience in office administration, preferably in a compliance or service‑focused role.
• Experience completing work/tasks in accordance with specific processes and procedures.
• Effective management of internal and external relationships, with discretion and judgment on privacy matters.
• Exceptional organizational skills, strong attention to detail, and ability to work under tight deadlines.
• Proven ability to meet or exceed member expectations and requirements.
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders.
• Strong problem‑solving and critical‑thinking skills.
• Ability to work autonomously with sound decision‑making and judgment.
• Working knowledge of the Microsoft Office Suite.
• Familiarity with CRM software (e.g., Salesforce) and financial planning software preferred.
• Certification/License: SIE preferred; desire to obtain further licensing (SIE + Series 7 + Series 63/66 or FINRA equivalent).

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: up to 15 days in the first year, plus 40 hours of sick time and 3 personal days (refresh annually).
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).

Pay

Target Compensation: $24.86 to $29.88 per hour plus an annual bonus.

Location

South Lake Union Experience Center – Seattle, WA 98121 (Hybrid; location may change to another registered address).