Client Billing Specialist

About the role

Position Summary: The Client Billing Specialist is responsible for the validation of our vendor invoices for telecom expenses. This position reviews incoming invoices and accounts for any variances related to: new circuits, disconnected circuits, changes in rates, changes in taxes and regulatory fees and validates that the amount invoiced is as expected. If information is incorrect, a dispute is opened with the vendor and tracked until resolution. This position also acts in the capacity of independent reviewer of billing for the TCH Products. The department leadership may approve, but this function is expected to also be able to provide operational approval.

About The Clearing House: The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS® network), the country’s first and largest instant payments system (the RTP® network), an automated clearinghouse network (the EPN® network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO® business line.

Physical Demands and Work Environment: The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required. Candidates will report to the office three days each week. Onsite work requirements may change at any time.

Responsibilities

• Identify, define root cause, and file disputes for invoice variances.
• Creation of reports and spreadsheets for management review.
• Participant in regular meetings with telecom carriers.
• Work closely with implementation specialists with circuit provisioning and finance.
• Approve Billing invoices as needed.
• Audit new profile additions to ensure changes made to direct debit profiles are