Billing Specialist

About the role

City Wide is seeking a detail-oriented, customer-focused Billing Specialist to provide high-quality bookkeeping, billing, and accounting support to our franchise network. In this role, you will manage consolidated billing accounts, deliver full-charge bookkeeping services for multiple franchise locations, and serve as a trusted resource for franchise owners and their teams.

Responsibilities

• Create, maintain, and support consolidated billing accounts for franchise locations
• Perform full-charge bookkeeping services for multiple franchisees, including preparation of income statements and other financial reports
• Reconcile accounts receivable, accounts payable, cash, and other financial records to ensure complete and accurate reporting
• Provide accounting software training and ongoing hotline support to franchise owners and their employees
• Build positive working relationships with franchise owners, internal City Wide support teams, and external contacts
• Review accounting policies and procedures and recommend practical process improvements
• Prepare selected internal financial reports and assist with financial analysis as needed
• Support audit activities related to franchisee accounting records
• Develop and improve best practices for outsourced bookkeeping services and accounting software usage
• Maintain organized, accurate, and timely documentation in accordance with company procedures

Success in this role is measured by: Timely Billing – complete 99% of billing on time; Billing Accuracy – maintain 99.99999% accuracy across all billing.

Requirements

• Associate degree in Accounting, Business, Finance, or a related field; equivalent relevant work experience will also be considered
• At least 2-3 years of full-charge accounting, bookkeeping, billing, or closely related experience
• Experience preparing financial statements, including income statements
• Strong understanding of accounts receivable, accounts payable, cash reconciliation, and general bookkeeping practices
• Proficiency with Microsoft Outlook, Excel, and automated accounting software
• Strong attention to detail and a demonstrated ability to produce highly accurate work
• Excellent problem-solving skills and the ability to proactively identify and resolve issues
• Customer-service mindset with the ability to support franchise owners while following established company procedures
• Strong communication skills and comfort explaining accounting software and processes to users with varying levels of experience
• Ability to manage multiple accounts, deadlines, and priorities in a fast-paced environment

Benefits

• Medical
• Dental
• Vision
• Basic Life
• Voluntary Life
• Accident
• Critical Illness
• Short Term Disability