Client Billing Specialist

Duties & Responsibilities

• Respond to internal colleagues providing details and data regarding client contract information
• Review and communicate to client requests and questions in regard to their unique contracts and client bills
• Execute daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions, quality assurance checks to ensure compliance with client’s contracted agreement
• Responsible for collections of unpaid receivables as needed
• Partner with Management to resolve client issues
• Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations
• Review monthly reports, collections and variance reports collaborating with finance to take necessary action for correction
• Aid in training and mentorship of new team members
• Account management of top tier clients, high risk clients
• Additional support and quality checks for key accounts and new program roll outs
• Perform system expert / IT testing support

Qualifications

• Bachelor’s/Associate’s degree in related field and preferred experience in accounting, accounts receivable, or a combination of education and experience
• 2-3 years of customer service experience in a high-end service industry
• Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)
• Strong documentation skills
• Prioritizes and handles multiple inquiries/requests quickly
• Working proficiency with Oracle suite is preferred