Client Billing Dispute Specialist
Job Summary
A Quality Assurance Billing Dispute Specialist in the Quality Assurance Department is responsible to facilitate the process of client estimate disputes to ensure all concerns are addressed on submitted job files for timely payment.
- Facilitate the process of client estimate disputes on submitted job files.
- Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced.
- Review an estimate based on carrier guidelines.
- Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
- Examine documents for completeness, accuracy, and conformance to carrier guidelines.
- Able to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction.
- Comfortable working in a metrics driven claims environment.
- Strong analytical and mathematical ability.
- Exercise objective judgment and critical decision making to resolve issues.
Responsibilities
- Note and follow up on discrepancies in files.
- Effectively communicate with franchises and clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner.
- Escalate disputes to the appropriate professional for review to obtain completion and receive Franchise payment.
- Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities.
- Work as an effective interface/liaison between internal and external customers.
- Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual timeframes are met.
- Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues.
- Back up audit team as needed.
- Back up customer complaints as needed.
Qualifications
- Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
- Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment).
- Excellent attention to detail.
- Able to understand department policies, procedures, and processes.
- Organizing required.
- Self-motivated critical thinker who can work independently to research and solve problems.
- Able to multitask and quickly adapt to changing/conflicting priorities.
- Proficient use of Microsoft Office suite applications and other windows-based software applications preferred.
Education
A High School Diploma or equivalent required.
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.